AFTER-SALES SERVICE & RETURNS

4.THE RIGHT OF WITHDRAWAL

If you have any doubts or questions about your return,
please do not hesitate to contact our Customer Service by telephone on +32 2 376 24 05 or via our contact form.

The steps for handling your return request

1/ Step « You »

You send us your request by email with our formulaire de contact.

2/ Step « MCM »

• MCM (our Customer Service) processes your demand of returning.
• If your demand is approved, you will receive a confirmation email telling you what to do: coordinate dispatch, return number and documents to enclose ...

3/ Step « You » I prepare my package

• I make sure that each product is new (no traces of use), complete and in its original packaging;
• I check that the packaging and dunnage perfectly protect products so that they arrive in good condition;
• I print and fill in the form that customer service has sent me. I add this completed form to my package.
  Please note: your return cannot be processed without this document

4/ I ship my return

I send my package to the following address :

MCM Group sprl
Stw naar Alsemberg 906
B-1654 Huizingen
Belgium

Advice of MCM: Keep a proof of your shipment and tracking number.

5/  MCM treat my return

• We receive your package, process your return and we inform you of the actions we give to your request.
• If your return is compliant, the treatment will be done as soon as possible.